Online Store Order Terms

What you're buyingTo be confirmed

Handcrafted picnic tables in pressure-treated lumber or cedar, in the length and quantity you choose, with an optional 1.5-inch umbrella hole in the centre of the tabletop and an optional commercial strength package (structural fasteners added for extra strength; not necessary for normal use).

The handcrafted outdoor wooden bench: one standard size, about 4 ft wide, with a full backrest and two armrests. Its listed dimensions are approximate.

Planters with a privacy screen, in pressure-treated lumber or cedar, in the size and quantity you choose, with a fabric liner. Their listed dimensions are approximate.

Ground planters, in pressure-treated lumber or cedar, in the quantity you choose. A ground planter has no bottom and no liner: it sits directly on the ground. Its listed dimensions are approximate.

Wooden Canadian flags: pine, stained red, wood-burned and clear-coated, for indoor use, in the quantity you choose.

Tables and benches are delivered unstained, with edges lightly sanded for comfort. As with all natural lumber, colour, grain and knots vary from piece to piece and some minor rough areas may be present. These are normal characteristics of the wood.

These terms apply to all of our wood products sold online: picnic tables, benches, planters and flags alike. Wherever they say “your order”, they mean every item in it.

Prices, taxes and paymentTo be confirmed

All prices are in Canadian dollars. Product prices, umbrella holes, the commercial strength package, delivery and any extra mover are shown before tax; 13% HST is added to the whole order, including delivery, and shown before you pay.

You pay the full order total by credit card at checkout. Payments are processed securely by Square; we never see or store your full card number. Your order is confirmed only once Square confirms the payment.

Pricing errors: our prices and delivery charges are calculated automatically. If a price or delivery charge on your order is wrong because of an error, for example in our pricing tool, we may cancel your order and refund everything you paid, to the card you paid with. We'll tell you as soon as we notice, before your order is delivered or picked up, and you can choose to order again at the correct price instead. This doesn't affect your rights under Ontario law.

DeliveryTo be confirmed

We deliver your order ourselves, with our own vehicle, to the address in Ontario you give at checkout. The delivery charge is calculated at checkout from your delivery address and shown before you pay. Some large or distant orders need a custom delivery quote, which we confirm with you before you pay.

Picnic tables: Orders of one or two picnic tables can typically be built and delivered within one week. Faster turnaround may be available depending on our schedule. Production and delivery timelines for larger orders will be confirmed after purchase.

Benches: Typically built and delivered within one week. Faster turnaround may be available. Production and delivery timelines will be confirmed based on order quantity and availability.

Planters: Our target is to build and deliver within 7 days. That isn't always possible, and larger orders can take longer, but sometimes we can do it sooner. We'll confirm your delivery date after you order.

Flags: Our target is to build and deliver within 7 days. That isn't always possible, and larger orders can take longer, but sometimes we can do it sooner. We'll confirm your delivery date after you order.

Delivery dates are estimates until we confirm them with you. We'll contact you to arrange the delivery day.

A preferred delivery date you give at checkout is a request, not a confirmed booking.

We deliver to the curb or your driveway. If you'd like your order somewhere else, we can help move it there if you have someone to help us carry it. More movers can come at another time, at an extra cost we'll quote and agree with you first. If you or your helpers move your order beyond the driveway, you do so at your own risk: we're not responsible for injuries, or for damage to your order or property, that happen while you move it, except where Ontario law makes us responsible.

Unloading picnic tables, benches and planters takes two people: our driver and someone at your address. At checkout we ask whether someone can help us unload. If you say yes, have someone there when we deliver who is physically able to lift and carry heavy items safely (a picnic table can weigh up to about 380 lb). They help at their own risk, except where Ontario law makes us responsible. If nobody can help, choose an extra mover at checkout: the charge is shown before you pay and added to your order, even when delivery is free.

You can choose free pickup in Mississauga at checkout instead of delivery. The pickup terms are shown when you choose pickup, and you accept them before you pay.

Quality, inspection and warrantyTo be confirmed

All of our wood products, picnic tables, benches, planters and flags alike, are handcrafted to be sturdy, and made with quality and care to the best standard we can.

They're made of natural wood, and wood isn't perfect. Slight natural imperfections, such as knots, small surface checks (fine cracks along the grain), grain and colour differences and minor rough areas, are normal in solid wood. They're part of the wood's natural character, not faults, so they aren't a reason for a refund or return.

That doesn't cover damage, or a problem with how any of your products is built: we check every order for quality when we deliver it, or when you pick it up, and if anything is damaged or needs fixing, we'll fix it on the spot or otherwise take care of it. If you notice a problem after delivery, call or email us.

We don't provide a standard warranty on any of our wood products, including picnic tables, benches, planters and flags. You still have the protections Ontario law gives you, which these terms don't limit (see “Your rights under Ontario law” below).

Your rights under Ontario lawTo be confirmed

Nothing in these terms limits your rights under Ontario law, including the Consumer Protection Act, 2002 and the Sale of Goods Act. In summary:

Late delivery: if your order isn't delivered within 30 days after the delivery date in your order, or a later date we agreed with you in writing (or, if no date was set, within 30 days after you ordered), you may cancel at any time before delivery, unless you agreed to accept delivery after that 30-day period.

Missing information: if we didn't give you the required information about the order before you paid, or a chance to review and correct it, you may cancel within 7 days after receiving your copy of the order. If we don't send you a complete written copy of your order within 15 days, you may cancel within 30 days after ordering.

Refunds after a cancellation under the Act are made within 15 days of your notice, to the card you paid with. You can cancel by phone or email (email gives us both a record); please include your order number.

All of our wood products, picnic tables, benches, planters and flags alike, come with the conditions and warranties the law provides; nothing here excludes them.