Privacy Policy

Ontario Bonded Builders ("we") respects your privacy. This policy explains what we collect through obb.ca, why, and what you can ask us to do with it. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

• Estimate requests. When you use our estimate form we receive your name, email, phone number, project postal code, project type, timeline, budget range, any details you write and any photos you attach.
• How you found us. Your browser keeps a note of how you first and most recently reached this site (for example a search engine, another website, a QR code or a campaign tag in the link), the page you landed on and when, and the last page you read before the estimate form. It stays on your device and is sent to us only if you submit an estimate request.
• Picnic table orders. When you order picnic tables online we collect your name, email, phone number, delivery address, what you ordered, any delivery instructions or preferred delivery date, and when you accepted our order terms. Your cart is saved in your browser, so it's still there if you come back.
• Payments. Card payments are processed by Square. You enter your card details in Square's secure payment form, so your card number goes to Square, not to us, and we never see or store it. Square tells us whether the payment went through, the card brand and its last 4 digits, and the receipt details, which we keep with your order.
• Emails and calls. Whatever you choose to send us directly.
• Basic technical data. Our hosting provider keeps standard server logs (such as IP address and browser type) for security and to keep the site running. We don't use advertising trackers.

How we use it

To respond to your request: to contact you, prepare an estimate or quote, and carry out and follow up on your project. We also use how you found us to see which pages and links bring in projects. We don't sell or rent your information, and we don't add you to marketing lists. Photos you send are used to understand your project.

For picnic table orders, we use your information to build and deliver your order, send your order confirmation and updates, answer questions, handle changes and refunds, and keep the business and tax records the law requires. To check your delivery address and calculate the delivery charge, we send the address to Google Maps, which tells us whether it's a real address in Ontario and the driving distance and time from our shop.

Who else sees it

Your request is delivered to us by email through a service provider that processes it on our behalf. Picnic table orders are stored in our order database, which is hosted by our provider, and also involve Square (payments), Google Maps (address check and delivery distance) and our email provider (order confirmations). Each processes your information on our behalf for that purpose only. Providers may store data outside Canada, where it may be subject to local laws. We don't share your information with anyone else unless the law requires it.

How long we keep it

We keep estimate requests, orders and project records for as long as we need them for the project or order, warranty questions, refunds and our business and tax records, then delete them.

Your choices

You can ask to see the information we hold about you, correct it, or have it deleted where we don't need to keep it. Email info@bondedbuilders.ca or call 416-627-1629.

Changes

If we change this policy, we'll update the date at the top of this page.